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People > Technical Support Staff

Computing Science Technical Support

Technical support for the School of Computing Science is provided by the Computing Science Technical Support (CSTS) group.

To contact us for help with the Computing Science Instructional Labs or for general help within the ASB, TASC1, or the Surrey campus, please email: helpdesk @ cs.sfu.ca.

Networking services at all SFU campuses are provided by ACS (Academic Computing Services) and OTS (Operations and Technical Support). In addition to these campus wide services, our CS Burnaby based people can connect directly to the research network run by the Faculty of Applied Sciences, called FASnet, supported by the NSG Network Support Group. Our Surrey and Vancouver campus people can access the resources of FASnet remotely via a number of different mechanisms.

Many issues need to be resolved by these groups. You can contact them directly or contact us in CSTS and we will take care of the interactions with the other support groups.


Projects and responsibilities of CSTS:

Maintaining the Computing Science website

Different people within the School are responsible for the website content, but any change or update can be set in motion by emailing us.

The Burnaby and Surrey server rooms

Home to CSIL and administrative servers as well as servers used for Computing Science research. We can provide a spot to host your research server. Please email us.

Maintaining CSIL in Burnaby and Surrey

The Computing Science Instructional Labs (CSIL) are used by students doing work assigned by their instructors. Purchases of software and hardware for CSIL are prioritized by the Hardware & Capital Resources committee. Access to the lab is restricted to registered undergraduate students, some graduate students, Faculty, and Staff. Other persons requesting access, or for any problems or enhancement requests, please email us.

Maintaining Graduate Student Labs in Burnaby and Surrey

These are common labs intended for the use of all graduate students. Faculty and Technical staff also have access. Purchases of software and hardware for the Graduate Student Labs are prioritized by the Hardware & Capital Resources committee. Access to the lab is restricted to registered graduate students, Faculty, and Technical Staff. Other persons requesting access, or for any problems or enhancement requests, please email us.

Preparing the Assignment Labs for CS Students

We coordinate with ACS for the use of Assignment Labs on all campuses in support of Computing Science programs.

Develop and maintain software for the School

We develop and support various applications and systems to aid in the operations of the School. Some examples would be the news entry and display application, the grad student progress reporting system, GradeBook, and the submit/retrieve servers. There are many more, some of which you will find links to to on our Intranet page (restricted access). If you have a request for an enhancement or a new system/project, please email us.

Deliver workstation and printer services

We look after workstation and printer services for all our CS users. Please email us for assistance.

Computer support for Computing Science events and seminars

We can provide technical assistance with CS events and seminars. Please let us know if you want technical support for your event! Please email us.

Coordinate with other technical groups on campus

Sometimes there are many different parties on campus involved in a any given technical request. On behalf of all Computing Science users, we coordinate with the various parties (like NSG, ACS/OTS, etc.) and advocate with those groups on behalf of all CS users.

Provide support for CS research facilities

We will assist in the setup and maintenance of research facilities. We can search out and recommend appropriate equipment for all your computing needs. How can we help you? Please email us.

Technology purchasing assistance

We can assist our faculty and staff in selecting, purchasing, and installing computer hardware and software for work or research related purposes. For help, please email us.


Email Us At : helpdesk @ cs.sfu.ca


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